Returns & Exchanges
We understand that sometimes, items you purchase are simply not right for your environment. They do not match your décor, or you simply do not like them. If you are unsatisfied with a product for any reason, you may return the item to Tempo Luxury Home within 15 days of delivery or exchange it for something else (restocking fees may apply). Send us an email initiating the return and stating the reason why with your contact details. Info@tempoluxuryhome.com
Products Not Eligible for Return/Exchange
Sorry, we cannot accept returns on:
- Custom and built-to-order items
- Floor models and Clearance Items
- Large orders (single fixtures over $5,000, orders totaling over $5,000 on multiple quantities of the same fixture)
- Any product that has been modified, installed, or used in any way (including cut, clipped or stripped wires)
- Items not in resalable condition or items missing the original packaging
- Items not purchased from Tempo Luxury Home directly
- Items not purchased by the original customer (we require the original purchase receipt)
Products eligible for return/exchange include items in original, new, uninstalled condition with all original parts, and packaging. You may return any item that qualifies under these conditions within 15 days of delivery. If return labels are provided, return shipping will be deducted from your refund.
Restocking fees can vary depending on the brand and the product. Some manufacturers charge restocking fees on returned or exchanged products. However, Lightology has worked with all our partner brands to offer you the best possible return/exchange terms. Return/Exchange terms are noted on each product page.
You can cancel an order within a 72 hour window of order placement, unless it is a custom item or special order restocking fees may apply. If your order has already shipped (even if under 72 hr window), it cannot be canceled, and will be treated as a return. Cancellation fees may apply for orders being consolidated at our warehouse. Any cancellation fees imposed by the manufacturer will be your responsibility and will be deducted from any refund. To request an order cancellation, please contact our team at firstname.lastname@example.org. Please be sure to include your name, address, Tempo Luxury Home order number, items to be cancelled, and the reason for your cancellation. You will receive an email detailing your cancellation request, followed by another email detailing if the cancellation request was successful. Please allow up to 72 hours to receive your cancellation confirmation. Please be aware that if your order is already in route from its original location, it cannot be rerouted, redirected, or cancelled. Should you wish to return the item please contact us with the order number at email@example.com
Note: Do not refuse delivery of non-damaged goods as this will result in a restocking fee. Additionally, delivery refusal may also result in the loss of your product and may negate the possibility