Terms and conditions

Returns & Exchanges

We understand that sometimes, items you purchase are simply not right for your environment. They do not match your décor, or you simply do not like them. If you are unsatisfied with a product for any reason, you may return the item to Tempo Luxury Home within 15 days of delivery or exchange it for something else (restocking fees may apply). Send us an email initiating the return and stating the reason why with your contact details. Info@tempoluxuryhome.com

Products Not Eligible for Return/Exchange

Sorry, we cannot accept returns on:

  • Custom and built-to-order items
  • Floor models and Clearance Items
  • Large orders (single fixtures over $5,000, orders totaling over $5,000 on multiple quantities of the same fixture)
  • Any product that has been modified, installed, or used in any way (including cut, clipped or stripped wires)
  • Items not in resalable condition or items missing the original packaging
  • Items not purchased from Tempo Luxury Home directly
  • Items not purchased by the original customer (we require the original purchase receipt)

 

Products eligible for return/exchange include items in original, new, uninstalled condition with all original parts, and packaging. You may return any item that qualifies under these conditions within 15 days of delivery. If return labels are provided, return shipping will be deducted from your refund.

Restocking Fees

Restocking fees can vary depending on the brand and the product. Some manufacturers charge restocking fees on returned or exchanged products. However, Lightology has worked with all our partner brands to offer you the best possible return/exchange terms. Return/Exchange terms are noted on each product page.

Cancellations

You can cancel an order within a 72 hour window of order placement, unless it is a custom item or special order restocking fees may apply. If your order has already shipped (even if under 72 hr window), it cannot be canceled, and will be treated as a return. Cancellation fees may apply for orders being consolidated at our warehouse. Any cancellation fees imposed by the manufacturer will be your responsibility and will be deducted from any refund. To request an order cancellation, please contact our team at info@tempoluxuryhome.com. Please be sure to include your name, address, Tempo Luxury Home order number, items to be cancelled, and the reason for your cancellation. You will receive an email detailing your cancellation request, followed by another email detailing if the cancellation request was successful. Please allow up to 72 hours to receive your cancellation confirmation. Please be aware that if your order is already in route from its original location, it cannot be rerouted, redirected, or cancelled. Should you wish to return the item please contact us with the order number at info@tempoluxuryhome.com

Note: Do not refuse delivery of non-damaged goods as this will result in a restocking fee. Additionally, delivery refusal may also result in the loss of your product and may negate the possibility of a refund. You may also be charged for round trip shipping costs.

 

Shipping

Shipping Charges

Tempo Luxury Home charges shipping according to your location. We ship FedEx ground only and will charge you card after the shipping is set-up to get the best rates. A handling fee of $25.00 will also be applied. We will send you a tracking number the moment your packages ships. You can always contact us with additional questions at info@tempoluxuryhome.com

Shipments Claims

We understand that items can be damaged during the shipping process. We also understand that from time-to-time, something may arrive missing parts or components. Our damaged goods/missing parts policy and process is designed to deliver to you a resolution in the timeliest manner possible, at no expense to you. All damages must be reported within 72 hours. of delivery. Tempo Luxury Home cannot be held responsible for any missing, or damaged goods if we are not notified within this time period. If you suspect that your Tempo Luxury home order was damaged during shipment, please contact us immediately at info@tempoluxuryhome.com

Note: Do not refuse delivery of non-damaged goods as this will result in a restocking fee. Additionally, delivery refusal may also result in the loss of your product and may negate the possibility of a refund. You may also be charged for round trip shipping costs.

Privacy Policy

Tempo Luxury Home values its customers and respects their privacy. When placing an order, we need to know your name, email address, credit card billing address, mailing address, telephone number, credit card number, and credit card expiration date. This allows us to process and fulfill your order, and to notify you of order status.

We may contact you periodically via direct mail or email with special discounts and new product announcements. If at any time you choose not to receive this information, simply call us at 212-465-1246, email us at info@tempoluxuryhome.com, or click on the opt out link at the bottom of each email. We will never sell or rent the information you provide to us to any third parties-ever.

We use the latest Secure Sockets Layer (SSL) encryption technology to ensure the safety of all e-commerce transactions on our website. As your personal purchasing information travels across the internet to us, the software encrypts and scrambles your name, address, credit card and other private information, making it impossible for a third party to see or intercept your information. Tempoluxuryhome.com is a secure e-commerce site.

Credit card transactions are handled by a respected third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions.

If we decide to make any changes to this Tempo Luxury Home Privacy and Security Policy, you will be notified via email, and we will post changes to this web page.